How To Make Robots More Lifelike

Better, faster artificial intelligence is fueling a rise in human-like robots for customer service at places like hotels and airports, especially in areas outside the U.S. But many robots still fail to connect with people, instead creeping us out with fake smiles and jittery movements.

A measurement scale created by hospitality researchers reveals the four qualities that robots must exhibit to seem lifelike: human-like appearance, emotional capacity, social intelligence and self-understanding. Missing any of these four makes robots feel cold and alien, which limits how they can be used.

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